Chordiant

Overview:

Chordiant Software, Inc. (US) is an enterprise software provider of solutions that automate operational business processes to meet the needs of service-driven organizations such as retail banks, consumer credit, insurance providers, and telecommunications companies. Chordiant automates the end-to-end operational business processes that enable the business from the back-office systems, existing applications and processes, through to the communications with customers.

Product: Chordiant Customer Experience (Cx) solutions for retail banking, lending and card services

Chordiant Solution for Retail Banking offers:

Chordiant Teller—integrates seamlessly with the branch platform for a customer-centric approach to service efficiency and lead generation that maximizes sales and retention opportunities. Chordiant Teller offers an browser-based application for teller solutions so that banks can transform branches from simple service centers to full financial relationship management operations. Chordiant Teller provides an array of reusable financial transaction services, as well as cash drawer management functions, electronic journaling, device support and branch/user administration.

Chordiant Decision Management—combines predictions of likely customer behavior with business rules for customer experience strategies that allow banks to preempt and satisfy customer demands as profitably as possible. Active decision management enables "next best activity" recommendations during inbound and outbound interactions based on insight into the customer's service, purchasing, retention and risk-related behavior.

Chordiant Decision Management for Basel II—provides a well-defined process that does not require formal training in statistics to develop, analyze, document, deploy and monitor highly predictive and reliable rating models for risk management.

Chordiant Marketing—a marketing solution that automates the processes around customer segmentation, targeted marketing, campaign management, scheduling, real-time relevant offers, cross-sells and up-sells. Chordiant Marketing together with Chordiant Contact Center provides real-time campaign information and execution of appropriate marketing offers while CSRs are active with customers.

Chordiant Contact Center—optimizes end-to-end call center operations with a role-based desktop, guided agent scripts, computer telephony integration, real-time data integration, enterprise process management and scalable support for thousands of users.

Chordiant Retail Channel—transforms branches and local offices into customer-focused service and fulfillment centers using real-time data and automated processes to streamline common tasks, such as application completion, resolution/dispute handling and new product offerings.

Chordiant Enterprise Platform—automates the end-to-end business processes associated with customer interactions. Chordiant solutions reuse rather than replace existing processes and integrate with leading back office systems, such as TSYS, FDR and Experian, in a scalable system for the secure management of high volume transactions. Chordiant's Services Based Architecture (SOA) provides a fast start to deployment as well as a development approach that minimizes risk and rapidly delivers new functionality in multiple channels.

Chordiant provides an integrated architecture for process-driven applications that automate the end-to-end operational business processes an enterprise and quickly define solutions that are based on the client's unique practices and policies. Chordiant’s services based JX Architecture is open and conforms to J2EE, XML and Web Services industry standards.

Platform: Open

Clients:

Selected References for retail banking:

Chase
The Royal Bank of Scotland Group
Deutsche Bank
CIBC, Canada
Lloyds TSB
Bank of Ireland
Barclays Bank

Contact:

Chordiant Software, Inc.
20400 Stevens Creek Blvd.
Cupertino, CA 95014
U.S.A.

Tel: (408) 517-6100
Fax: (408) 517-0270

eMail: sales@chordiant.com

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